Returns & Exchanges

At So Fontsy, we want you to be completely satisfied with your purchase. Due to the digital nature of our products, we offer a flexible refund policy for technical issues or accidental duplicate purchases within 30 days.

Return Process

• 1.
  Review Eligibility

  Ensure your request is made within 30 days of purchase and that the digital files have not been fully downloaded or used extensively.

• 2.
  Submit a Request

  Contact our support team via the help portal with your order number and a brief explanation of why you are requesting a return.

• 3.
  Technical Troubleshooting

  If the return is due to a file error, our design team will attempt to fix the issue or provide an alternative format within 48 hours.

• 4.
  Receive Your Refund

  Once approved, your refund will be processed back to your original payment method, and access to the digital download will be revoked.